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ICT Support Engineer

Role Responsibility

The Role
As an ICT support engineer in the Corporate Remote Support Team you will support a range of services including O365, Windows 10 application support, software installs, VPN and remote desktops. You will cover a variety of shifts between the hours of 8am - 5:30pm working alongside colleagues to resolve faults and provide excellent customer service to a range of customers across KCC, SME’s and LATCO’s.

Key Duties

  • Following agreed procedures, provides advice to customers on systems, products and services which are available to them.
  • Responds to requests for support remotely or on customer sites, resolving Incidents and Requests as appropriate in accordance with Cantium KPI’s and service level targets. Promptly allocates unresolved calls to appropriate team, keeping the customer informed of actions taken.
  • Manages calls to Cantium standards to include detailed call notes of all steps taken to resolution.
  • Assists with providing an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
  • Assists customers in making more effective use of systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable. Investigates more complex technical issues sharing this knowledge with colleagues.
  • For all products, services and systems within the area of responsibility, demonstrates, installs and commissions desk-top systems and their routine upgrades. Provides information on updates, known errors, changes in availability, new facilities etc.
  • Assists other ICT support and project teams when required.

What Cantium can offer you

  • Minimum of 33 days holiday (inc. bank holidays)
  • Generous contributory pension scheme.
  • People focused culture with great communication and development opportunities.
  • A wide range of workplace wellbeing services.
  • Electric Car Scheme.
  • Employee shopping discount scheme.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance.

Contact Details

For further information please contact

HR Connect


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